terms and conditions

Terms, Shipping & Returns                                                                                                                                                                              

Shop knowing you are safe. We use Paypal.  Don’t worry if you don’t have a Paypal account, they accept all major credit cards.

Idyllic Candles use Australia Post to deliver items Australia Wide.  Delivery costs a flat rate of $10, anything over $100 shipping is free.  Please allow 2-7 working days for delivery. Idyllic Candles has no minimum order. However you should consider order amount versus postage cost.

Stock in Transit

We pack our products securely, well padded and marked fragile ready for their safe arrival to their delivery address, our product leaves Idyllic Candles in a professional condition. We accept no responsibility for products damaged in transit. Please specify if you would like your goods insured and we will get back to you with a quote.

Our Refund Policy

Please carefully make your selection as we do not give refunds if you:

- Simply change your mind, or
- Make the wrong decision

You can choose between a refund of exchange if:

- Goods are faulty, or
- Are different from a sample shown.

This is provided that you did not cause the fault and you used the product as it was intended for.  These items must be returned in full, items partially returned will not be accepted.  You have 7 days from delivery to return the goods.  Your refund will be credited the same way as you made the payment for the goods less postage charges.  Please retain your receipt of purchase. Customers that have purchased products through our stockists will need to check with the individual store in regards to their refund policy as we only refund or exchange items purchased from this online store.